A Bengaluru resident not too long ago used social media to focus on what they declare are “fraudulent” practices by Blinkit. The person shared their expertise of ordering oil via the app as a part of a deal that marketed a further one litre free of charge. Nonetheless, upon supply, the promised free one-litre oil was not included.
“Ordered 5L + 1L oil from Blinkit. Marketed as 5L + 1L on the app for Rs 1072. Supply agent delivers solely 5L,” wrote the shopper, recognized as “Adventurous-Parsnip3,” in a publish shared on Reddit’s Bengaluru neighborhood.
The shopper detailed that after submitting a criticism, Blinkit responded with a suggestion of a Rs 100 coupon as compensation, considerably decrease than the worth of the lacking litre of oil.
“We raised a criticism with Blinkit and requested both give us the complete order or take again the 5L. They now say that they are going to give a Rs 100 coupon in opposition to an merchandise that was 1072/6=Rs 178 as a result of it’s the utmost that their coverage permits,” the Reddit person defined.
The Redditor “Adventurous-Parsnip3″ additionally identified that Blinkit’s inner coverage doesn’t bind its prospects.
“Coverage is an inner framework. The aim of a coverage is to set inner boundaries for decision. As a client, we now have nothing to do with the coverage that Blinkit administration applies. We’ve no contractual obligations in the direction of the identical,” they acknowledged.
The person added, “They additional declare that 1L oil was free and therefore no worth might be ascribed to it,” whereas questioning the observe and asking, “What’s the recourse out there in opposition to such frauds?”
“Blinkit makes Rs. 178 extra on each unit offered for purchasers who don’t discover the fraud and Rs. 78 on each buyer who they get to agree,” the shopper elaborated.
The Redditor revealed that they escalated the matter by contacting Blinkit’s official assist web page on X (previously Twitter), ultimately securing a refund of Rs 180.
“I’ve posted it to @blinkitcares on Twitter (X). Now they wish to refund Rs. 175. Advised them that they will refund 178.83 or nothing,” they shared in an replace.
In a follow-up publish, they added, “Obtained a Rs 180 refund from Blinkit after elevating the problems with @BlinkitCares on X. Apparently they’re doing me a giant favour as a ‘one-time particular permission’ to transcend the system. Oh, I really feel particular at the moment.”
